Frequently Asked Questions
Do I need an appointment for surgeries and wellness visits?
Yes, you need a scheduled appointment for both surgeries and wellness visits. Surgeries are performed Tuesdays through Fridays (with exceptions during the holiday season). Surgery appointments must be paid in full at the time of scheduling, so be prepared with your payment when you call to book an appointment. Wellness appointments are only available on Mondays and Fridays.
What forms of payment do you accept?
We accept cash and all major credit cards, including Visa, MasterCard, Discover, and American Express. We do not accept checks.
Why should I spay and neuter?
These surgeries prevent dogs and cats from having unwanted litters. They also can prevent mammary tumors in females, and prostate tumors in males. Neutering males can calm behaviors and stop them from marking territory with urine.
Does a licensed veterinarian perform surgeries?
North Carolina state laws require that any surgical operation, major or minor, be performed by a veterinarian licensed through the North Carolina State Veterinary Medical Board (NCVMB).
What vaccines are required for my pet before surgery?
ALL pets must be current on both rabies and distemper vaccines. If your pet is not currently up-to-date, we can provide vaccines at an additional low cost during their surgery.
What proof do you need if my pet has already been vaccinated?
An invoice or chart from your veterinarian should include your pet’s most recent vaccine history, as well as any prior medical history we may need. Rabies certificates, receipts, and charts are all acceptable, as long as they include the date given with your and your pet’s accurate information. You can provide your pet’s records on the day of their surgery, or have them faxed or emailed to the clinic ahead of time, at 704-292-1007 or email: firstname.lastname@example.org
A rabies tag is not considered valid proof of vaccination.
Will my pet receive pain medication?
Every animal that undergoes surgery at the clinic receives both a pain injection and a mild sedative in the morning prior to their procedure, and then they will then receive full anesthetic for surgery. Additional pain medication for both dogs and cats is available at a low cost, starting at $10. Because your pet will undergo a hysterectomy or vasectomy, additional medication is recommended to ensure your pet’s comfort in the days immediately following surgery.
Can I bring my pet in to be vaccinated at any time?
Wellness appointments are by appointment only, so please call ahead to schedule. In addition to vaccines, we also offer limited testing and bloodwork. VIEW THE FULL PRICE LIST FOR OUR SERVICES.
Do you sell monthly preventatives for cats and dogs?
We offer flea, tick, and heartworm prevention for both dogs and cats. Some of our flea and tick preventatives are over-the-counter and can be sold without requiring an appointment with a veterinarian.
How does microchipping work?
Microchipping can be done during your pet’s appointment. Registration is completed online, and there are no additional fees. The microchip, if scanned, will provide the scanner with the personal information you provide at the time of registration. It is not a GPS system and will not locate a missing pet but will provide enough information to get it safely returned to you quickly.
Do you offer any additional surgical services while my pet is already under anesthesia?
We offer very limited surgical services:
- We can remove dew claws if they’re not attached by bone.
- We repair open umbilical hernias; we cannot repair closed hernias.
- We can pull retained puppy teeth only with owner approval.
- We will never declaw a cat. It is a painful process that entails cutting off the cat’s toes below the knuckle and prevents them from defending themselves if an accident happens and they find themselves in the wild.
Will my pet be kept overnight?
We are legally NOT allowed to keep any animals overnight. You are responsible to pick up your pet after surgery before the clinic closes at 5:00 pm. If you fail to do so, the staff at the clinic can, and will, bring your pet to a boarding facility. You will be held responsible for all fees accrued from boarding, including time and fuel cost for transport to the facility, the boarding cost, and any additional fees included with boarding.
Does the clinic spay or neuter feral cats?
Yes, we spay feral cats for the Union County community. They must be scheduled like normal appointments, with payment taken ahead of time. They must be brought in to the clinic in traps; we will not accept or attempt to handle a feral cat in a regular carrier. When asked, we also ear tip feral cats to identify that the cat has already been spayed or neutered.